General Enquiries

For all general inquiries please click on email link above or fill in the contact form on the right.

Please feel free to email us with any questions, comments or feedback as we would love to hear from you.

Delivery Enquiries

For all delivery inquiries, please email to

Refund and Exchanges

We are able to offer refunds and will happily exchange as long as the merchandise is in its original condition.

In the event that you are not pleased with your purchase for whatever reason, please get in contact with us. Desert Gem will get back to you as soon as possible.

For a full refund or exchange, please mail your item within 7 days from receipt of original order. Items cannot be returned or exchanged after 7 days from receipt of original order.


Please contact us for our bank details at

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